A group of children and a woman are sitting and leaning over a table playing a jigsaw puzzle with scattered puzzle pieces. There is a water bottle on the table. The children are wearing casual clothing, and some are wearing glasses or hats. They are in a room with large windows and cream-colored blinds, and a black leather couch is against the wall to the left.

Our Commitment to Quality and Transparency

At Social Plus Support Work, we believe in real accountability, transparent operations, and doing what’s right — even when it’s hard. We understand that trust must be earned and maintained, especially in the disability services sector.

In May 2024, Social Plus entered into an Enforceable Undertaking with the NDIS Quality and Safeguards Commission. This was a serious moment for us. And instead of shying away from it, we made a decision: own it, fix it, and raise the bar.

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Like many growing providers in the NDIS space, our rapid expansion exposed gaps in our internal systems and processes. The Commission identified areas where our documentation, systems, and oversight could — and should — be stronger.

Rather than make excuses, we committed to action.

What Happened?

As part of the Enforceable Undertaking, we’ve implemented key changes across the business:

What We've Done Since

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Strengthened governance

Clear leadership structure, internal audits, and compliance reviews

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New staff training framework

onboarding, induction, and mandatory eLearning systems

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Improved incident management

Daily audits, clear follow-ups, transparent reporting.

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Client-centred care planning

New intake forms, risk assessments, and service agreements.

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Monthly compliance reports

Internally reviewed and tracked through digital workflows.

What We Stand For

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●     We do not hide from mistakes. We use them as fuel to improve.

●     We treat every participant with heart. Because that’s what our name stands for.

●     We listen, we adapt, we grow. Every. Single. Day.

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Continuous Improvement Isn’t a Buzzword Here

We’ve now implemented a full Continuous Quality Improvement Plan with the following:

●     Quarterly audits

●     Monthly participant feedback surveys

●     Staff compliance tracking

●     Live feedback channels through Slack and Monday.com

These aren’t just boxes we tick. They are systems we use every day to deliver care with heart — and accountability.

Message from Our CEO

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“Accountability doesn’t scare us. We’re here to do it better, to do it transparently, and to prove every day that we’re a provider people can trust. I’d rather stand up, own what needs fixing, and lead by example — because that’s how we make this sector stronger.”

—Michael Thompson, CEO, Social Plus Support Work